Shipping Policy

Our Shipping Policy was last updated on 14/01/2024

Interpretation and Definitions

Interpretation:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

For the purposes of this Disclaimer:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to STee FRee Ltd.
• "Goods" refers to the items offered for sale on the Service.
• "Orders" means a request by You to purchase Goods from Us.
• "Service" refers to the Website.
• "Website" refers to steefree.com, accessible from https://steefree.com/
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at STee FRee. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

• Shipping method: Parcelforce 48 Express
  Shipment cost: Calculated at checkout
  Estimated delivery time: 3-5 business days

• Shipping method: Parcelforce 24 Expess
  Shipment cost: On demand
  Estimated delivery time: 2 business days

• Shipping method: Royal Mail
  Shipment cost: Free 
  Estimated delivery time: 1-2 business days

Overnight delivery is only available for Orders with delivery addresses within mainland UK and is subject to additional surcharge.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

STee FRee ships to addresses within the UK., Continental Europe, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active till the parcel(s) is in transit.

Customs, Duties and Taxes

STee FRee is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

STee FRee is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: steefree.com
• By sending us an email: admin@steefree.com